As a way of constantly improving security for our clients, Insta Trader has introduced a one-time password verification (OTP) feature for an extra verification step.

Clients are now able to request a one-time password to input into Dashboard, to verify they are speaking to an official team member of Insta Trader over the phone.

With fraudulent calls becoming common among online traders, the security of your information is paramount to us. If you receive a call from a representative of Insta Trader, you now have the option of requesting an OTP from the caller. Upon this request, an OTP will be sent via SMS, which you can then input into dashboard to validate the caller.

How to use one-time password verification (OTP)

When speaking to Insta Trader, request the OTP to be sent over the phone.

Wait for the OTP to be sent to you via SMS.

We strongly recommend you request an OTP verification if you receive any calls to protect your personal information.

What to look out for

Some fraudulent callers will try and work around the extra verification step using various methods and excuses, below are some examples you need to look out for:

If you ask for an OTP and the caller is unable to provide one.
If the caller tries to give you an OTP verbally over the phone instead of SMS.
If the caller says you can confirm the OTP over the phone and not on dashboard.
If you receive an SMS but are unable to verify using dashboard.

We advise all our clients to be vigilant, and if any of the above examples occur or any similar situations, please hang up immediately and do not share any personal information.

Please report any suspicious activity to us via official channels such as emailing [email protected]

As a reminder, Insta Trader will never call you and ask for your login credentials, your OTP or request remote access to your computer or device.

Insta Trader is committed to keeping our clients safe when trading, learn more about staying safe online.

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